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词条 酒店房务英语
释义

图书信息

作者:韩东红 主编

出版时间:2011-8-1版次:1

页数:211

字数:323000

印刷时间:2011-8-1

开本:16开

纸张:胶版纸

印次:1

I S B N:9787566301130

包装:平装

内容简介

近十年来,中国的高等职业教育发展已取得丰硕成果,大批综合素质高、动手能力强的高职学院毕业生深受用人单位的好评。但仍然有一些基本问题亟待重视并从源头上加以解决,诸如高职院校毕业生的职业技能与用人单位岗位需求较大差距;为数不少的学生抱怨课程呆板落后、教材内容陈旧,而不能实现就业能力的有效培养,还形成某种程度上的低社会认同度。笔者认为上述问题长期存在的一个重要原因是高职课程体系安排、教材建设的重点与特色不能符合人才培养的内在规律,专业英语教育的问题也在于此。

2010年7月29日,备受关注的《国家中长期教育改革和发展规划纲要(2010-2020年)》正式全文发布,这是我国进入21世纪之后的第一个教育规划,是今后一个时期指导全国教育改革和发展的纲领性文件。《规划纲要》进一步明确提出要实施职业教育办学模式改革试点,以服务为宗旨,以就业为导向,推进教育教学改革,实行工学结合、校企合作、顶岗实习的人才培养模式,以切实提高职业教育教学质量为重点,满足经济社会对高素质劳动者和技能型人才的需要。

目录

PartA Front Office Department

Module One Making Reservations

Dialogue 1 A Phone Call Reservation

Dialogue 2 A Group Reservation

Dialogue 3 Booking a Suite

Dialogue 4 Confirmation Call

Policies and Procedures of Making Reservations

Reading Hotels and Rooms Division Department (I)

Module Two Checking in

Dialogue 1 Filling in the Registration Card/Form

Dialogue 2 Group Registration

Dialogue 3 Checking in for Walkin Guests

Dialogue 4 Guests Who Arrive Late

Policies and Procedures ofRegistering Guests with ConfirmedReservation

Reading Hotels and Rooms Division Department (II)

Module Three Uniformed Services

Dialogue 1 The Bellman Shows the Guest Her Room

Dialogue 2 Ticket Booking Service

Dialogue 3 Ordering a Taxi

Dialogue 4 Limousine Service

Policies and Procedures of Handling Guest Enquiries andIntroducing Facilities

Reading Hotel Concierge

Module Four Services at the front Desk

Dialogue 1 A Room Change

Dialogue 2 A Safe Deposit Box

Dialogue 3 Showing Directions

Dialogue 4 Asking for an Overstay

Policies and Procedures of Using the Safety Box

Reading Top Hotelsin the World

Module Five Services at the Front Desk (2)

Dialogue 1 Maintenance Service

Dialogue 2 Babysitting Service

Dialo gue 3 10 st and Found

Dialogue 4 A Package for Mr. Martin

Policies and Procedures for Lost and Found

Reading Top Hotelsin the World

Module Six Business and Entertainment Services

Dialogue 1 At the Business Center

Dialogue 2 In the Health Club

Dialogue 3 The Sauna Is One of the Great Pleasures ofLife

Dialogue 4 The Meeting Room.

Policies and Procedures of Business Center Agent

Reading Searching for a Healthier Lifestyle

Module Seven Telephone Service

Dialogue 1 A Morning Call Service

Dialogue 2 An Overseas PersonToPerson Call

Dialogue 3 A Call from Outside

Dialogue 4 Answering Guests'Inquiries.

Policies and Procedures ofTelephone Etiquette

Reading Telecommunications

Module Eight Handling Complaints.

Dialogue 1 Complaint in the Hotel

Dialogue 2 A Problem with the Mini Bar

Dialogue 3 The Room Needs Cleaning

Dialogue 4 A Problem with the B

Policies and Procedures ofHandling Guest Complaints

Reading Have You Ever Made Complaints at a Hotel?

Module Nine Cbecking Out

Dialogue 1 Foreign Exchange Service

Dialogue 2 Accepting Credit Cards

Dialogue 3 The Guest Pays His B

Dialogue 4 Checking Out

Policies and Procedures Methods ofPayment.

Reading Top Hotelsin the World

Part B Housekeeping Department

Module Ten Housekeeping Supply Preparations

Dialogue 1 Would You Like Your Room Cleaned?

Module Eleven Cleaning the Guest Room

Module Twelve Housekeeping Services

Module Tlurteen Cleaning Public Areas

Module Fourteen Laundry and Valet Service

附录1 Key to the Exercises参考答案

附录2 Top 10 Hotel Groups in the World全球酒店集团排行榜(前十名)

附录3 HoteI Rooms Division Terminology酒店房务专用术语

参考文献

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