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词条 工作中的英语写作
释义

图书信息

作 者:菲利普·科林 著,肖丹,刘晓庆译

出 版 社:人民邮电出版社

出版时间:2011-9-1

版 次:1

页 数:376

字 数:415000

印刷时间:2011-9-1

开 本:16开

纸 张:胶版纸

印 次:1

I S B N:9787115260901

包 装:平装

内容简介

本书是一本实用的商务写作入门教材,也是有关职业的写作指导用书,旨在帮助学习者掌握和提升工作中写作的主要技能和交流技巧。作为精要版,内容时新、重点突出、精炼扼要、简明实用是其主要特色。

本书分为三篇十章,涵盖了工作中各个领域的写作技能:从受众分析和商业伦理,到日渐复杂的商务文件,再到工作中的演讲和简历的制作等。本书充分体现出了时代性、多样性和国际性。不仅提供了当下最流行的沟通技术——互联网、电子邮件、计算机图

形、演示软件、博客、电子文档等,还从全球市场的角度讲述了如何面向外国读者写作的内容。

本书篇幅适中,理论与实务兼备,简明实用,适合用作商务写作等课程的全英语教学和双语教学教材。作为一般培训教材及自学参考书,本书也是想提高写作技能的职场人士的极佳选择。

目录

第1章 开始:写作与你的职业生涯

第2章 工作中的写作过程和协作

第3章 撰写备忘录、传真和电子邮件

第4章 信函写作

第5章 如何求职:简历、求职信和面试

第6章 成功地设计文件和图表

第7章 撰写说明书和规程

第8章 撰写有效的短篇报告和提议书

第9章 认真撰写长篇报告

第10章 成功地在工作中作演讲

英文目录

P A R T I : Backgrounds

Chapter 1: Getting Started: Writing and Your Career 1

Writing—An Essential Job Skill 1

Writing for the Global Marketplace 1

See the World Through Their Eyes 2

Use International English 2

Four Keys to Effective Writing 4

Identifying Your Audience 4

Establishing Your Purpose 9

Formulating Your Message 10

Selecting Your Style and Tone 10

Style and Tone Examples 11

Characteristics of Job-Related Writing 12

Providing Practical Information 12

Giving Facts, Not Impressions 13

Providing Visuals to Clarify and Condense Information 13

Giving Accurate Measurements 14

Stating Responsibilities Precisely 15

Persuading and Offering Recommendations 15

Ethical Writing in the Workplace 17

Ten Ethical Requirements on the Job 18

Some Guidelines to Help You Reach Ethical Decisions 18

Ethical Dilemmas 20

Writing Ethically 21

Revision Checklist 23

Exercises 23

Chapter 2: The Writing Process and Collaboration at Work 27

What Writing Is Not and Is 27

What Writing Is Not 27

What Writing Is 28

Researching 28

Planning 29 v

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第1章 开始:写作与你的职业生涯

第2章 工作中的写作过程和协作

Drafting 30

Key Questions to Ask as You Draft 33

Guidelines for Successful Drafting 33

Revising 33

Allow Enough Time to Revise 33

Revision Is Rethinking 34

Key Questions to Ask as You Revise 34

A “Before” and “After” Revision 35

Editing 37

Guidelines for Writing Lean and Clear Sentences 37

Guidelines for Cutting Out Unnecessary Words 40

Guidelines for Eliminating Sexist Language 43

Avoiding Other Types of Stereotypical Language 45

Collaboration Is Crucial to the Writing Process 46

Seven Guidelines for Successful Group Writing 48

Sources of Conflict in Group Dynamics and How to Solve Them 49

Collaborating Online 51

Avoiding Problems with Online Collaboration 51

Collaborating via E-Mail 52

Revision Checklist 55

Exercises 56

P A R T I I : Correspondence

Chapter 3: Writing Memos, Faxes, and E-Mails 61

What Memos, Faxes, and E-Mails Have in Common 61

Memos 62

Memo Protocol and Company Politics 65

Functions of Memos 65

Memo Format 65

Memo Style and Tone 66

Strategies for Organizing a Memo 67

Organizational Markers 68

Faxes 68

Fax Guidelines 69

E-Mail 69

Business E-Mail Versus Personal E-Mail 69

E-Mails Are Legal Records 72

Guidelines for Using E-Mail 72

E-Mail Compared with Other Business Communications 75

Revision Checklist 78

Exercises 79

vi Contents

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HM_第3章 撰写备忘录、传真和电子邮件

Chapter 4: Writing Letters 81

Letters in the Age of the Internet 81

Letter Formats 82

Full Block Format 82

Modified Format 82

Continuing Pages 82

Guidelines on Printing Your Letters 83

Parts of a Letter 83

Date Line 83

Inside Address 83

Salutation 87

Body of the Letter 87

Complimentary Close 87

Signature 88

Enclosure(s) Line 88

Copy Notation 88

Organizing a Standard Business Letter 89

Making a Good Impression on Your Reader 89

Guidelines for Achieving the “You Attitude” 92

Types of Business Letters 94

Inquiry Letters 95

Special Request Letters 95

Sales Letters 97

The Four A’s of Sales Letters 97

Do I Mention Costs? 97

Customer Relations Letters 97

Being Direct or Indirect 99

Follow-Up Letters 101

Complaint Letters 104

Adjustment Letters 108

Collection Letters 114

International Business Correspondence 117

Guidelines for Communicating with International Readers 117

Respecting Readers’ Nationality and Ethnic/Racial Heritage 120

Writing to Readers from a Different Culture: Some Examples 121

Revision Checklist 125

Exercises 126

Chapter 5: How to Get a Job: Résumés, Letters of Application,

and Interviews 132

Steps the Employer Takes to Hire 132

Steps to Follow to Get Hired 133

Contents vii

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第4章 信函写作

第5章 如何求职:简历、求职信和面试

Analyzing Your Strengths 133

Looking in the Right Places for a Job 134

Preparing a Résumé 136

What Employers Like to See in a Résumé 137

The Process of Writing Your Résumé 139

Parts of a Résumé 143

Organizing Your Résumé 146

The Online Résumé 148

Formatting an Online Résumé 148

Making Your Online Résumé Search-Engine Ready 150

Testing, Proofing, and Sending Your Online Résumé 151

Cyber-Safing Your Résumé 151

Letters of Application 151

How Application Letters and Résumés Differ 152

Writing the Letter of Application 152

Going to an Interview 158

Preparing for the Interview 159

Questions to Expect 159

What Do I Say About Salary? 160

Ten Interview Dos and Don’ts 161

The Follow-Up Letter 161

Revision Checklist 163

Exercises 163

P A R T I I I : Preparing Documents and Visuals

Chapter 6: Designing Successful Documents and Visuals 168

Organizing Information Visually 169

The ABCs of Print Document Design 169

Page Layout 169

Typography 174

Using Color 177

Three Rules of Effective Page Design: A Wrap Up 178

The Purpose of Visuals 178

Choosing Effective Visuals: Some Precautions 179

Inserting and Writing About Visuals: Some Guidelines 181

Two Categories of Visuals 183

Tables 183

Parts of a Table 184

Figures 185

Line Graphs 185

Guidelines for Creating a Graph 186

viii Contents

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HM_第6章 成功地设计文件和图表

Charts 187

Circle Charts 187

Bar Charts 189

Organizational Charts 190

Flow Charts 190

Pictographs 193

Photographs 194

Drawings 195

Clip Art 196

Using Visuals Ethically 197

Photos 198

Graphs 198

Bar Charts 198

Pie Charts 201

Drawings 201

Using Appropriate Visuals for International Audiences 201

Revision Checklist 205

Exercises 206

Chapter 7: Writing Instructions and Procedures 210

Instructions and Your Job 210

Why Instructions Are Important 210

Safety 211

Efficiency 211

Convenience 211

The Variety of Instructions: A Brief Overview 211

Assessing and Meeting Your Audience’s Needs 212

Key Questions to Ask About Your Audience 213

The Process of Writing Instructions 214

Plan Your Strategy 214

Do a Trial Run 215

Write and Test Your Draft 215

Revise and Edit 215

Using the Right Style 215

Using Visuals Effectively 217

Guidelines for Using Visuals in Instructions 218

The Five Parts of Instructions 218

Introduction 218

List of Equipment and Materials 219

Steps for Your Instructions 221

Warnings, Cautions, and Notes 223

Conclusion 224

Model of Full Set of Instructions 224

Contents ix

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第7章 撰写说明书和规程

Writing Procedures for Policies and Regulations 232

Some Examples of Procedures to Write 232

Meeting the Needs of Your Marketplace 232

Some Final Advice 235

Revision Checklist 235

Exercises 236

Chapter 8: Writing Effective Short Reports and Proposals 239

Why Short Reports Are Important 239

Types of Short Reports 239

Anticipate How an Audience Will Use Your Report 240

Guidelines for Writing Short Reports 240

Do the Necessary Research 241

Be Objective and Ethical 241

Organize Carefully 241

Use Reader-Centered Headings, Bullets and Numbering, and Visuals 242

Periodic Reports 242

Sales Reports 246

Progress Reports 246

Audience for a Progress Report 246

Frequency of Progress Reports 248

Parts of Progress Reports 248

Trip/Travel Reports 250

Questions Travel Reports Answer 250

Common Types of Travel/Trip Reports 251

Incident Reports 254

When to Submit an Incident Report 254

Parts of an Incident Report 256

Protecting Yourself Legally 257

Writing Successful Proposals 258

Proposals Are Persuasive Plans 258

Proposals Frequently Are Collaborative Efforts 260

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