| 词条 | 饭店实用英语 |
| 释义 | 图书信息出版社: 东北财经大学出版社; 第3版 (2009年6月1日) 丛书名: 高职高专教育旅游与饭店管理专业教材新系 平装: 251页 正文语种: 简体中文, 英语 开本: 16 ISBN: 9787811226607 条形码: 9787811226607 尺寸: 23.6 x 15 x 3 cm 重量: 381 g 内容简介《饭店实用英语》根据东北财经大学出版社的修订要求，坚持任务中心原则、坚持贴近行业之初衷，设定每单元的任务目标、主题思想、服务理念、实用话题、工作流程，对全书进行了必要的梳理和修正。作者对书中各部分所发现的错漏之处作了纠正和补充，较大幅度地调整了练习部分，使每课的练习形式与内容保持一致，竭力做到课文、会话、练习相辅相成，构成一个有机整体。还为学员提供多层任务平台，提供提高交际能力和认知能力的机会，提供饭店英语“结构一功能”训练的多种手段，进一步突现本教材的系统性、灵活性和应用性。另外，为方便教学，《饭店实用英语》还为任课教师提供了练习答案和PPT网上教学资源。可供各大专院校作为教材使用，也可供从事相关工作的人员作为参考用书使用。 目录Unit One An Overview of the Hotel Business Text A A Brief History of the Hotel Industry Text B Hotels and Their Classifications Dialog Ⅰ At the Human Resources Department Dialog Ⅱ Orientation (1) ——Ethics Integrity Dialog Ⅲ Orientation (2) ——Grooming Exercises Unit Two Front Office(Ⅰ) Text A Front Office Text B Reservation Dialog Ⅰ A Long Distance Call Reservation Dialog Ⅱ A Group Reservation Dialog Ⅲ Revising the Reservation Exercises Unit Three Front Office(Ⅱ) Text A Check-in Text B Guest Services Dialog Ⅰ Receiving Walk-in Guests Dialog ⅡExtending the Stay Dialog Ⅲ Orientation on Concierge's Work Exercises ' Unit Four Front Office(Ⅲ) Text A Check-out Text B Cashier and Night Auditor Dialog Ⅰ Foreign Currency Exchange Dialog Ⅱ Check-out Dialog Ⅲ Checking Guest Account Exercises Unit Five Communications Text A Communications Text BTelephone Room Dialog Ⅰ Sending a Fax Dialog Ⅱ Printing Dialog ⅢTelephone Service Exercises Unit Six Housekeeping Text A Housekeeping Department Text B Guestroom Cleaning Dialog Ⅰ Chamber Service Dialog Ⅱ Laundry Service Dialog Ⅲ Baby-sitting Service Exercises Unit Seven Food Service Text A Organization of Food and Beverage Department Text B Restaurant Service Dialog ⅠTaking Orders Dialog Ⅱ Room Service Dialog Ⅲ Banqueting Service Exercises Unit Eight Beverage Service Text A Beverage Service Text B Wine Facts Dialog Ⅰ At a Restaurant Dialog Ⅱ Bar Service Dialog Ⅲ Liqueur Service Exercises Unit Nine Kitchen Text A Kitchen Planning Text BTypes of Kitchen Dialog Ⅰ Bakery Dialog Ⅱ Cold Items Dialog Ⅲ Working as the CheFs Assistant Exercises Unit Ten Recrcation(Ⅰ) Text A Recreational Center Text B Recreational Offerings at Resorts Dialog Ⅰ At the Indoor Swimming Pool Dialog Ⅱ At the Bowling Room Dialog HI At the Gymnasium Exercises Unit Eleven Recrcation(Ⅱ) Text A Searching for a Healthier Lifestyle Text B Common Recreational Activities Dialog Ⅰ "Sauna Is One of the Great Pleasure of Life" Dialog Ⅱ "Massage not only Relaxes the Muscles but also Eases the Pain" Dialog Ⅲ "I Would Like to Try a New Hair Style This Time" Exercises Unit Twelve Shopping Text A Hotel Shop Text B Shopping on the Web Dialog Ⅰ Showing the Guests around the Arcade Dialog Ⅱ Buying Silk Fabrics Dialog Ⅲ At the Chinese Folk Art Counter Exercises Unit Thirteen Security Text A Hotel Security (Ⅰ) Text B Hotel Security (Ⅱ) Dialog Ⅰ Orientation on Fire Preventing and Fire Fighting Dialog Ⅱ Preventing a False Claim Dialog Ⅲ Offering First Aid Exercises Unit Fourteen Engineering and Maintenance Text AEngineering and Maintenance Text B Maintenance Activities Dialog ⅠThe Maintenance in the Guest Room Dialog Ⅱ A Car Servicing Appointment Dialog ⅢDealing with an Elevator Accident Exercises Unit Fifteen Marketing Text A Marketing and Selling Text B Common Sales Tools Dialog Ⅰ Convention Sales Call Dialog ⅡExtending the Sale Dialog ⅠtITalking about Hotel Reservations Exercises Unit Sixteen Controllers Text A Controllers Department Text B Budgeting Dialog Ⅰ Normal Credit Control Dialog ⅡDaily Income Audit Dialog Ⅲ Month-end Stock Take Exercises Unit Seventeen General Manager Text AThe General Manager Text BThe General Manager's Meetings Dialog Ⅰ Solving the Guest's Complaint Dialog Ⅱ Increasing the Average Rates Dialog Ⅲ Making Travel Preparations Exercises |
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