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词条 物业管理实用英语
释义

基本信息:

作者:史晔华 主编ISBN:9787122030474, 7122030474

出版社:化学工业出版社

出版日期:2008-8-1

定价:¥15.00

内容提要:

本书的特点是:与专业紧密结合,循序渐进、由易而难,包括课文和对话,课后配有相关的习题。对话涉及人力资源管理、客服、工程维修、财务、租赁、安全、保洁绿化、行政、会所服务十大岗位英语用语。以岗位为中心编写,提供了比较真实的语言情景,便于读者按各自岗位找到相应的内容;突出语言的交际性,以实现交际为目的,弱化语法,强化口语、阅读和写作能力的综合训练,生动易懂。

本书既可作为高职院校物业管理、房地产专业学生教材使用,也可作为物业管理企业的员工培训以及物业管理从业人员自学用书。

目录:

To the Student

Unit 1 Interview

Task 1 Interview

Task 2 The Introduction to the Company

Task 3 Writing: Application Letter

Unit 2 Custom Service I

Task 1 Procedure of Residence

Task 2 Have a Residential Card

Unit 3 Custom Service II

Task 1 Complaints

Task 2 Deal With the Repairs

Unit 4 Engineering Department

Task 1 Building Test

Task 2 Decoration Affair

Task 3 Repairs

Task 4 Writing: Bulletin Board

Unit 5 Finance Department

Task 1 What does Property Management Fee Include

Task 2 How to Charge

Task 3 Rent Collection

Unit 6 Leasing Department

Task 1 Rent/Sale a House

Task 2 Classification of Lease

Task 3 Lease Contract

Unit 7 Security Department

Task 1 Give Direction

Task 2 Parking

Task 3 Fire Prevention

Unit 8 Cleaning & Gardening Department

Task 1 Pet Control

Task 2 Cleaning

Task 3 Gardening

Unit 9 Administration Office

Task 1 Owners'Committee

Task 2 Community Culture Activities

Unit 10 Clubhouse

Task Visitors in Gym Club

Appendix Key to the Exercises

Referrenee

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