图书信息

内容简介

目录

图书信息

出版社: 外语教学与研究出版社; 第1版 (2008年5月1日)

丛书名: 高职高专行业英语系列教材

平装: 204页

正文语种: 简体中文, 英语

开本: 16

ISBN: 7560075452, 9787560075457

条形码: 9787560075457

尺寸: 24.2 x 18.6 x 1 cm

重量: 522 g

内容简介

《高职高专行业英语系列教材?饭店英语》主要内容：高职高专行业英语系列教材是供高职高专学生进行专业英语学习时使用的教材。该系列教材针对各个行业的岗位需求，结合相应的职业资格证书考试，由英语教师，专业教师和行业从业人员共同设计编写，旨在培养学生在实际工作中需要的英语应用能力。

目录

Unit 1 Reservations

Part Ⅰ Dialogues

Part Ⅱ Reading: Duties ofaReservationist

Part Ⅲ Further Reading: A New Way of Hotel Reservation

Unit 2 Reception

Part Ⅰ Dialogues

Part Ⅱ Reading: How to Be a Qualified Front Desk Staff

Part Ⅲ Further Reading: Types of the Front Desk Staff in Hotels

Unit 3 Concierge's Work

Part Ⅰ Dialogues

Part Ⅱ Reading: Ⅰntroduction of Concierge's Work

Part Ⅲ Further Reading: Cultural Differences

Unit 4 Housekeeping (Ⅰ)

Part Ⅰ Dialogues

Part Ⅱ Reading: Duties and Responsibilities of Housekeeping Staff

Part Ⅲ Further Reading: Legal Obligations of the Housekeeping Department in America

Unit 5 Housekeeping (Ⅱ)

Part Ⅰ Dialogues

Part Ⅱ Reading: Duties of the Housekeeping Department

Part Ⅲ Further Reading: Room Service Procedure

Unit 6 Maintenance

Part Ⅰ Dialogues

Part Ⅱ Reading: Responsibility of the Engineering Department

Part Ⅲ Further Reading: Various Calls to the Engineering Department

Unit 7 good & Beverage (Ⅰ)

Part Ⅰ Dialogues

Part Ⅱ Reading: Job Categories and Responsibilities in the F&B Service

Part Ⅲ Further Reading: Greeting and Seating

Unit 8 Food & Beverage (11)

Part Ⅰ Dialogues

Part Ⅱ Reading: Possible Restaurant Problems

Part Ⅲ Further Reading: Service of Red Wines

Unit 9 Handling Complaints

Part Ⅰ Dialogues

Part Ⅱ Reading;: Handling Complaints (Ⅰ)

Part Ⅲ Further Reading: Handling Complaints (Ⅱ)

Unit 10 Sales Department

Part Ⅰ Dialogues

Part Ⅱ Reading: How Sales Department Functions

Part Ⅲ Further Reading: Hospitality Sales Distribution and Promotion

Unit 11 At the Business Center

Part Ⅰ Dialogues

Part Ⅱ Reading: History of the Business Center

Part Ⅲ Further Reading: Electronic Business Center in Coral Gables,Fla., Hotel

Unit 12 At the Recreation Center

Part Ⅰ Dialogues

Part Ⅱ Reading: Fitness Center Services in the Marquette Hotel

Part Ⅲ Further Reading: The Recreation Hotel

Unit 13 At the Beauty Parlor

Part Ⅰ Dialogues

Part Ⅱ Reading: Welcome to Trends Beauty Parlor

Part Ⅲ Further Reading: Beauty Tips

Unit 14 At the Shopping Arcade

Part Ⅰ Dialogues

Part Ⅱ Reading: Shopping in Honolulu's Hot Spot

Part Ⅲ Further Reading: Caesars Palace

Unit 15 Checkout

Part Ⅰ Dialogues

Part Ⅱ Reading: Hotel Chains Try Self-Serve Kiosks for Check-in and Checkout

Part Ⅲ Further Reading: A Rethink for Hotel Checkout Times

附录1：英汉饭店常用分类词汇表

附录2：2006年度全球酒店集团100强