| 词条 | The Southwest Airlines Way |
| 释义 | The Southwest Airlines Way 作者：Jody Hoffer Gittell 著 出版社：McGraw-Hill Trade ISBN：0071396837 印次：1 内容提要： Management lessons from the world's most profitable airline~"If you want to understand how one organization can change the competitive rules of the game for an entire industry, read this book."--James L. Heskett, Baker Foundation Professor, Harvard Business School and Coauthor of The Value-Profit Chain~Fortune magazine calls Southwest Airlines "the most successful airline in history." With a market value greater than the rest of the U.S. airline industry combined, Southwest Airlines is an amazing company with amazing management practices. Drawing on extensive research and interviews with frontline Southwest employees, managers, and senior executives­­The Southwest Airlines Way explains how Southwest's relationship-based performance principles can be adopted by managers in any industry, with dramatic results.~Full of frontline tales of Southwest's innovative management style, this compelling book explains how Southwest's relentless focus on high-performance relationships and its people-management practices have been the key to its unparalleled success in the airline industry. It reveals how any organization willing to invest the time and effort can learn from Southwest's management style by creating shared goals, shared knowledge, and mutual respect among management, employees, and suppliers. This is the secret of how Southwest consistently outperforms its competitors in the high-pressure, timesensitive airline industry. 作者简介： Jody Hoffer Gittell,Ph.D.,is an assistant professor of management at Brandeis University of and faculty mimber of the Mit Global Airline Industry program.Her ressearch and teaching focrs on human resource and service operations management,and she frequently prssents her results to managers,researchers,and policymakers. 目录： Preface Acknowledgments PART 1 High Performance Relationships—The Key to Southwest's Success Chapter1:From Love Fived to the World's Most Successful Airline Successful Airline Efficiency Quality Controlled Growth Demand for Reliable Low-Fare Travel Competitive Threats Success Factors—Leadership,Culture,St5rategy,and Coordination Behind These Success Factors—High Performance Relationships Chapter 2:How Southwest Uses High Performance Relationships to Overcome Strategic Challenges The Productivity Disadvantages of ShortHaul Flying Achieving Quick Turnarounds Coordination through High Performance Relationships Other Possible Rssponses to the Same Challenges Summing Up Chapter3:Southwest versus American Airlines—The Power of Relational Coordingation Communication Relationships Coordingating through Relationships Southwest versus Continetal,Amercan,and United:Relational Coordingation Pays Off Findings Improving Both Quality and Efficeency Why Relational Coordingation Works The Power of Collective Identity Chapter4:How Relational Coordingation Works in Other Industries—The Case of Health Care The Challenge of Coordingating Patient Care Performance Effects of Relational CoordintioN Findings When Relational Coordination Matters Most for Performance Summing Up PART2 Ten Southwest Practices for Buklding High Performanec Relationships Chapter5:Lead at Southwest Airlines Leadership at Southwest Airlines Leadership at Continental Airlines Leadership at United Airlines Leadership at American Airlines Southwest's Leadership Transition Southwest's Top Management Team Summing Up Chapter 6:Invest in Frontline Leadership Chapter 7:Hire and Train for Relational Competence Chapter 8:Use Conflicts to Build Relationships Chapter 9:Bridge the Work/Family Divede Chapter 10:Create Boundary Spanners Chapter 11:Avoid Finger Pointing—Measure Chapter 12:Keep Jobs Flexible at the Boundaries Chapter 13:Make Unions Your Partners,Not Adversaries Chapter 14:Build Relationships with Your Suppliers PART 3:Building High Performance Relationships—And Keeping Them Chapter 15:How the Ten Southwest Practices Reinforce Chapter 16:Learnign form Southwest—Efforts by American,Continental,United,and JetBlue Chapter 17:Thriving under Pressure—Southwest's Response to September11and Other Crises Chapter 18:Impleminting High Performance Relationships in Your Organization Appendixes Endnotes Index |
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